Complaints

How to raise a complaint

You can raise a concern with Rachel by phone or email. ABC Financial Services (Essex) Ltd is an appointed representative of Hoskin Financial Planning Ltd. If you would prefer to contact the principal firm, use the current contact details on the Hoskin Financial Planning website.

Please say that your complaint relates to ABC Financial Services (Essex) Ltd or Rachel Hoskin and include your preferred way to be contacted. You do not need to include sensitive information in an initial email.

Complaints procedure and next steps

Ask Hoskin Financial Planning Ltd for a copy of its current complaints procedure. That procedure will explain how your complaint will be handled, the relevant time limits and whether you can refer it to the Financial Ombudsman Service. Eligibility and referral rights depend on the complaint and your circumstances, so we do not want to promise an outcome or route that may not apply.

For a complaint about how personal information has been handled, see the privacy notice.